Comcast is the worst ISP in existence

I have fucking had it with my service provider. As a techie who has utilized Comcast for at the very least, 6 years, I think it's about time I shared my experiences with them.
Before I begin, I just want to note that I don't use Comcast willingly. There is no local alternative where I live, so I'm shit out of luck when it comes to a different service. So please keep that in mind before you tear me apart in my own comment section.

Anyway, on to Comcast. As I mentioned before, I've used it for about 6 years, at least that's how long I've used their internet service. Comcast is a provider that offers supposedly amazing customer service, quality assurance, and high speed internet that is always getting faster. None of this is true, not a single word of it. On the whole, I feel their customer service representatives and technicians alike, are entirely incompetent and incapable of doing their jobs, let alone providing customer service. I've dealt with these useless bastards regularly since I started using the service. Why? It never fucking works, Ever. Intermittency is what I have been getting all these years. The internet service only wants to work when it feels like it, and that is very rare. I have gone through at least 3 modems in the last 6 years. Not because of new models, or mandatory upgrades, but because all of them seem to suck and die. I find this interesting, because whenever you accuse the hardware of being the problem with your connection, the representatives automatically assume it is your own fault and the first thing they EVER want to do is reset it, and then send out a technician if it doesn't come on. Even if these methods get the connection working again, they do not grasp the obvious.

!Intermittency by definition means that said occurrence does not manifest continuously!

Comcast doesn't give a damn whether or not your service is intermittent. I have on countless occasions told them that Intermittency is my main problem. That, if they fixed it, or got it working I am sure it will start doing so again. (I have never been wrong in this regard, and my case history is littered with this statement)

If you tell comcast that you are having intermittency issues but you can currently connect, even slowly, this is what they will tell you. "All we can do is send a technician out to check on your connection and see if the modem is working properly". Now here are the issues with that:
-They are blaming your end, it is NEVER their fault.
-If they find something wrong with the connection such as a bad splitter, that they have installed or not. They will charge you for the visit.
-If the modem is at fault, and they can somehow pin the malfunction on you, you will be charged for the visit.
-You will be charged for the visit no matter what your case is
-It's a fucking INTERMITTENCY ISSUE
Regardless of what the technician does, whether it is switch out out all my cables, or my modem, or standing around with his thumb up his ass, the issue is never resolved. Also, I have been charged every single visit, even when it has been confirmed as their fault. Now at this point you could probably say "Well it has to be you then right? Nobody else has those problems".

Wrong. Nobody I've ever spoken to, locally or otherwise, has had a good experience with Comcast or their hardware. Their modems, are jokes. I ended up using a store bought one and that for the most part improved performance.  Oh yeah, performance, you'll love this.

Comcast advertises their speeds as lightning fast. Now, I don't pay for "Xfinity" or their fastest speeds, but I do have one of their faster services. But here's the thing, I'm sure it wouldn't matter if I were paying for a 12 meg connection, a 54, the one I am now, or a 1000 meg speed. Because what my speeds are now are:

 

Awesome

That is pushing it I think. Because when I download something from say, Steam, an entirely legitimate source. I seem to be capped at around 130 kb/s. I've heard it's the same for everyone around here, so I'm not sure if it's just the local service trying to screw us over or not. But a couple years back, I got it on good authority that speeds in a central US state have the same issue. Comcast seems to think it's okay to limit connection speeds, despite what their customers pay for. They choke the hell out of all peer to peer connections, and do their best to make any form of heavy traffic physically hurt you. Now I'm not using some silly USB dongle (even though a grand majority of them are great), I'm using a linksys internal wireless card.  With, a top of the line linksys router, which I have tested connection speeds on and it is phenomenal. Nothing about my network cards are slow, I've let acquaintances leech directly from my modem and receive the speeds shown above. This is simply the quality of the service, Comcast provides you with.

Service... Customer service is what Comcast absolutely seems to press most. In their ads, in every media, that's what they are all about. Their 'excellent' and unmatched 24/7 customer service. First off, good luck getting hold of one of these assholes. When calling their number, you first have to deal with an automated system. This dreadful thing loves to repeat itself, and tell you to try their website chat for support when your internet is down. 

~fun fact: The system used to 'force' a remote reset of your modem if you said you were having internet issues. This modem is the same device that controlled your phone, see the problem? They eventually caught on and it is now an optional step.

If you somehow manage to get through the automated system, and the wait times, you have a 10% chance of getting a non-Indian representative. Please don't take that the wrong way, I have nothing against those from India, I just can't understand a word they say over the phone. But regardless of the accent, every representative is the same. Cold, heartless, and unhelpful. They will ignore any blatant knowledge you have and openly display when discussing your matter, and blame everything on you. They will defend their service to the end, and not even after going through an hour of troubleshooting will they admit that there may be an issue on their end. There is no such thing as rushed technician support either, a family member recently called them about having no connection and she was told that they would not send someone out until the next day. She explained that she was a retail manager, and a great portion of her job requires her internet to work. They in turn, informed her that she was SOL. So here is a summary. Comcast will not give you the service you are paying for, if you call and bring this up, they will not care, if you mention that your job relies on the service you are paying for but not receiving, this makes no difference. Isn't their customer service amazing?

If it wasn't already obvious from my rushed wording, bad grammar, sentence structure, and paragraph sizes, I wrote this as a spontaneous little vent. So please forgive the change in quality. But moreso, please consider all that is contained in this entry before considering Comcast as a service provider. Above all else, you should be fully aware of what you will get if you do so.

~as a sidenote, I'd like to thank whatever website hosted the picture I used as the header to this entry. I found it on google images, but didn't take the time to see from where.

Silent Hill: Shattered Memories - Review

Before I begin, I just want to say that I have always been a fan of the Silent Hill series. When I first heard that they were remaking #1, I was admittedly skeptical. I was sure it would be nice to actually see well outside thanks to our current ability to render realistic fog, but would they ruin memorable aspects of the original game? Would this new game, feel foreign and bank only on nostalgic value to carry it through the modern market? Luckily, any skepticism I originally had, was shot dead shortly after more information was released online. Silent Hill: Shattered Memories was not to replace the game so dear to us, it was a retelling, a revisit to a scenario reflecting old characters, old places, and that familiar town we've all come to fear. Only this time, we have a new story, a new way to play, and a genuinely new title to add to the series.

For those of you who don't know the story of Silent Hill, I highly suggest taking a trip to The Silent Hill Wiki for a full grasp of what you missed out on. I will not at any point in this review, spoil important plot details for the original, nor this remake. It is entirely up to you to study up on them if that's what you please. A brief breakdown however, for those of you with little time, is this. You play as a father, Harry Mason, who has been involved in a car crash with his little girl Cheryl on board. When he wakes from the resulting knockout, he finds that his daughter is nowhere to be found. Obviously, he must now go to look for her, off the road, into the town, and through the hell inside it.

The game's mechanics are far different than you would expect from a Silent Hill retelling, let along a Silent Hill game at all. The biggest change I could note, was that combat has been entirely removed from gameplay. When encountering enemies, your options are simple. You must run, or be dragged to the ground by your pursuers, and forced to repeat from the beginning of that section of the game. While you cannot directly attack, or ever kill enemies, you have the ability to knock down debris behind you, or if you are lucky, find an emergency flare which gives you around 30 seconds of precious immunity. There are no game over screens, or trips to the title menu in Shattered Memories. I actually found there was a surprising lack penalty for the disregard of your safety in this game, and on reflection I can honestly say it was the easiest in the series. Other new features would include Harry's phone. It is a modern looking phone with a large bright screen, useful for taking pictures, receiving cryptic messages, displaying a map and making/receiving calls from other characters. All of these uses play their parts in the game, and I found myself dishing out memory card data just so I could keep pictures of things I thought might come in handy, which sometimes they actually did. The puzzles in this game were a bit simple, some didn't as much seem like puzzles as much as it did the game handing you the ability to continue down one linear path.

Something I should comment on alone, is the presence of monsters and "nightmare" sequences in this title. The trademark 'dark world' doesn't really exist in this title. When Harry is in danger, the world around him freezes over, making certain paths impossible to take, and generally creating a maze with only one possible exit. In these sequences, are the only times you must worry about hostile creatures. Only one monster exists in this addition to the series, and it in a way is simply you. The creatures you encounter are all of the same kind, a humanoid flesh colored species called Raw Shocks. Depending on how you play the game, their appearances will slowly start to reflect what ending you are going to get, and what kind of personality you are displaying. These can range from bloated disgusting creatures, to clearly feminine ones. In Nightmare sequences you goal is simple, reach the end, and solve a puzzle or two. These puzzles are usually exceedingly simple, and the only trouble I ever found myself getting into was being chased about in big circles. This, definitely added some dislike on my end. I felt having to stop in the 'Ice world' to pull out my phone and check my GPS was far too risky, and ended up making it through every nightmare on pure dumb luck. Overall, I felt these sequences were poorly done. Sometimes I found them more annoying than interesting or difficult, as if they were trying to waste my time rather than keep me entertained.

What it lacks for in difficulty however, it makes up for in it's new gimmick, the psych profile system. The bulk of it comes from your visits to the office of Dr. Michael Kaufmann, who in this game has a very different personality, the profession of shrink, and I dare say the owner of one of the most entrancing male voices I've ever heard. In your visits to Kaufmann's office, you will be given choices to make, or tasks to perform. The first, is a simple and very basic personality quiz. Others include the ability to sit down and color in a picture, or examine ink blots. Depending on how you behave in these visits, or even play the game, it will adapt to you and your playstyle. Simple behavior like messing about with toys, calling phone numbers spraypainted on walls or even simple dilly dallying will go to an invisible counter that slowly changes your game. A great deal is effected by this system, not only is the ending effected by your behavior, but the way characters look, act, their dialogue, and even your paths all change according to your own unique brand of gameplay. This was a great feature, one I haven't seen before. I suppose if you wanted to play dishonestly, the replay value in this simply to experience every version, would be nearly endless. I for one, have the exciting chance to play again, based more on my actual personality rather then my playstyle, which I think may have ruined some features for me. I got marked down for constant fiddling and time wasting, something I do habitually in survival horror and or puzzle games. The game even mentioned at the end, that it would be wise to go back knowing what you do after finishing, to try and really immerse yourself. Something I plan to do, right after this review.

As usual, the story, music, and setting of Silent Hill, is outstanding. A great deal of any bit of scare-factor is taken from this particular title, as is the ability to run about in large areas freely. Most of your paths are very linear, and what paths are not, usually exist in nightmare sequences where the areas can loop about in a long maze. The music is very mellow, and when it is not, it has that old Silent Hill feel to it, I definitely consider it well done. The characters, or at least, what characters I got to interact with in my playthrough, were very believable. I don't often get to say this, but everyone in the game seemed very real, which led me to several disoriented little jumps when interactions ended. As mentioned, the game is extremely easy, and unlike past titles, the controls were extremely smooth, making avoiding danger very simple. Aside from the very rare shock noises, or the chases, this is also a very non-scary game. Meaning those of you who dislike playing creepy titles like these simply because you don't like being frightened, may find this to be an excellent chance to finally experience Silent Hill. Overall, the game felt solid, despite being extremely short. Because I bought around 4 other games at the same time as this title, I was constantly taking breaks from it, and had I not, I'm fairly certain it could be completed in a single sit down.  It is however a great retelling, despite what few flaws it has, and to sum things up, I'd rate it with the following:

Story 10/10
Gameplay 7.5/10 (I like my games a bit tougher than this, you can call this an 8 if you forgive how easy it is)
Audio 10/10
Immersion 9/10
Graphics 10/10